Your client has just landed after a long flight. The first five minutes with you decide how they feel about the whole trip. This is the routine every Driver Pro follows at Punta Cana International Airport (PUJ).
Before you leave home
- Open the job in your Driver Dashboard and check the flight number, the arrival time and the number of passengers.
- Check the flight status again before you drive to the airport. Flights can land early.
- Print or prepare your name sign with the client’s name exactly as it appears on the booking.
When the flight lands
- Send your first WhatsApp message as soon as the flight shows landed (see the message templates post).
- Tell the client what you are wearing and where you will be standing.
- Remember that immigration and luggage can take time. Stay patient and visible.
At arrivals
- Stand at the arrivals exit with your name sign held high and the name easy to read.
- Smile, greet the client by name, and offer to help with the luggage.
- Confirm the hotel or destination before you leave the airport.
If you cannot find your client, do not leave. Message them, then contact dispatch on WhatsApp so the team can help.
Leave a Reply